Customer Care Questionnaire

Gleeson Homes Customer Care Team would like to know;
Following recent work to rectify defects at your home,

"HOW DID WE PERFORM"?

Q1 : Who attended your property to inspect the problem?
Comments:
Q2 : Were you treated with politeness and respect?
Comments:
Q3 : Were you kept properly informed at all stages?
Comments:
Q4 : Was the work done promptly?
Comments:
Q5 : Was all of the work carried out within the stated timescale?
Comments:
Q6 : Did our operatives clean up after themselves?
Q7 : Did a member of Gleeson staff inspect the work upon completion?
Comments:
Q8 : Who asked you to sign off the defect sheet?
Other person
(please state)
Q9 : Did you have to inform Customer Care afterwards about any further issues such as redecoration after a leak?
Comments:
Q10 : Please rate your level of satisfaction

Thank you for participating in our questionnaire

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